ALLOW TO OPEN — CHECK BEFORE PAYMENT

Open and check your parcel before payment. Verify the product, color, design, size/variant and condition before accepting.

EXCHANGE ONLY

Exchange is available only for faulty, damaged, defective, wrong-color or wrong-item cases. Report within 24 hours via WhatsApp: 0321-1151062. Pictures/videos may be required.

For any exchange, the delivery (courier / COD) charges of the exchange parcel must be paid by the customer.

NOTE — SALE ITEMS POLICY

All items purchased during any promotional sale or discount campaign, including 11.11 Sale, 12.12 Sale, Eid Sale or any other special sale, are NOT eligible for return or exchange, regardless of the discount percentage.

Product colors may slightly vary due to lighting and screen settings.

For any approved exchange, the delivery (courier / COD) charges of the exchange parcel must be paid by the customer.

NO RETURN POLICY

Once accepted and paid, change-of-mind returns are not accepted.